111 views
New Reviewer
3 comments

Went to ShakeShack on Aug 17th on Newbury Street in Boston. I ordered a plain cheeseburger.

After an acceptable amount of time I got my burger. I sat down to enjoy my burger. I was floored. The bun looked like it was stepped on.

The cheese looked like it was scraped off, put back on and scrapped off again. The actual burger was in 3 pieces. How could anyone in serve this to a customer. I worked in the food service industry for 6 years.

Not sure if this is a management problem or just an employee having a bad day. I have to think both.

Take a look at the photo. Honestly, ShakeShake...

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Cris J Akb

Newbury st is another location that BRETT GREY covers all they do is transfer troubled members and managers throughout the city of boston

Cris J Akb
reply icon Replying to comment of Cris J Akb

And please be careful with the cheese sauce they put on the fries the metal cheese pump bins are not clean either they have a very thick lime ring around the inside. and this is the BOSTON'S downtown crossing location BRETT GREY also over sees that one as well ##a problem misleading the and taking advantage of the public's trust

Guest
reply icon Replying to comment of Cris J Akb

Review was last year. Little late to the game davonne...

Shake Shack Reviews

  1. 35 reviews
  2. 16 reviews
  3. 9 reviews
  4. 1 review
  5. 1 review
Shake Shack reviews