Went to ShakeShack on Aug 17th on Newbury Street in Boston. I ordered a plain cheeseburger.
After an acceptable amount of time I got my burger. I sat down to enjoy my burger. I was floored. The bun looked like it was stepped on.
The cheese looked like it was scraped off, put back on and scrapped off again. The actual burger was in 3 pieces. How could anyone in serve this to a customer. I worked in the food service industry for 6 years.
Not sure if this is a management problem or just an employee having a bad day. I have to think both.
Take a look at the photo. Honestly, ShakeShake...