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New Reviewer

Resolved: Harassment

Update by user Apr 14, 2022

By making my point.

Original review posted by user Apr 14, 2022
I was Harrssed today. I literally walked in the door,haven't even been in the restaurant for 30 minutes, I'm asked to do a task where my original tasks haven't even got done !! The teammates are always lazy,poor management, disrespectful employees, etc I want want worker's compensation for being picked om and harrassed weekly or every other day I want to due
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Resolved
ID
#3486600 Review #3486600 is a subjective opinion of poster.
Pros
  • Get paid weekly
Cons
  • Constantly short staffed
Preferred solution
Worker's compensation

I emailed a complaint on Sunday and have not received a response. Today.I tried to call but couldn’t get through.

The line was disconnected. Please call me at 857-939-****. I would like a refund as I got very sick after eating at the shake shack in Watertown ma. Thank you. Cheryl
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ID
#3818217 Review #3818217 is a subjective opinion of poster.
Location
Waltham, Massachusetts

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New Reviewer

Complaint about your rude employees

I went to shake shack somerset mall in Troy, Michigan. First time. Last time. They screwed up my order. I noticed when I was halfway home. The manager who identified himself as Dave the Builder when I called, told me to exchange my burger at the shake shack down the...
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ID
#3763135 Review #3763135 is a subjective opinion of poster.
Location
Kalamazoo, Michigan
Cons
  • Poor service missing manager
Loss
$20
Preferred solution
Let the company propose a solution

Complaint about your rude employees

I want someone to call me back. Im not going to waste my time on some online post that will get shoved under a rug.
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ID
#3761915 Review #3761915 is a subjective opinion of poster.
Location
Utica, Michigan

Very rude servers and very rude customer service employees play around and use a lot of foul language

Very rude servers and very rude customer service employees play around and use a lot of foul language such as taking pictures of customers food with phones and touching the top of customers drinks without using gloves

User's recommendation: Hire employees that want to work not teenagers that wants to play around and you spell language and Cassidy on the phones.

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ID
#3734966 Review #3734966 is a subjective opinion of poster.
Location
San Antonio, Texas

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New Reviewer

Can cancel or and can’t get through to anyone

No customer service hotline and nobody answers the phone I tried to get my order cancelled I cant even do that
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ID
#3695734 Review #3695734 is a subjective opinion of poster.
Location
Norristown, Pennsylvania
Loss
$14
Preferred solution
Full refund

Bad company

Customers are now calling on Shake Shack to stop using Martin's as its bun supplier. The family behind Martin's Potato Rolls has donated to Sen. Doug Mastriano, according to Billy Penn. Mastriano is known for his Christian nationalist views and his denial of the 2020 election results. Shake Shack customer's research the owner's. The owner's/family contribute too people like that because that is exactly who they are.

User's recommendation: Don't bother.

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ID
#3657796 Review #3657796 is a subjective opinion of poster.
Location
Streamwood, Illinois

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New Reviewer

No condiments no tomatoes rude help

You know the hamburger wasn't half bad for airport food...but it's a burger joint and no ketchup...you read it right no freakin ketchup and a nasty rude server ok it's the airport and you should have low expectations for the quality of anything, including the help.. But really no freakin KETCHUP unbelievable!!!

User's recommendation: Make sure they have ketchup.

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ID
#3656866 Review #3656866 is a subjective opinion of poster.
Location
Dayton, Ohio
Pros
  • Good burget
Cons
  • Poor management
Preferred solution
Let the company propose a solution
New Reviewer

Very unprofessional employees

Walk into the store employees playing around taking pictures of customers food with cell phones out no gloves on while handling food observed a employee Wipe sweat off his forehead and continue handling food and drinks without washing hands I did walk out because it was nasty and very unprofessional proceeded to the next closest restaurant
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ID
#3636408 Review #3636408 is a subjective opinion of poster.
Location
Austin, Texas

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New Reviewer

Always busy Always being harassed by management

Being harassed employees are sometimes lazy by not getting their own product when it's not that Busy.

User's recommendation: Save your money.

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ID
#3486628 Review #3486628 is a subjective opinion of poster.
Location
Virginia Beach, Virginia

Employment Letter

I am no longer employed with shake shack and then need the letter for employment can some contact me if possible (267)319-****
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ID
#3476141 Review #3476141 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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New Reviewer

This place is terrible

The shake shack app is a *** joke. The customer service is a *** joke. The food itself is decent at best. The attitude from the employees is a *** joke. *** this place and everyone who works here. Save your hard earned dollars and eat at McDonalds rather than this *** *** they call a restaurant. *** you all

User's recommendation: Leave.

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ID
#3428361 Review #3428361 is a subjective opinion of poster.
Location
East Hartford, Connecticut
Loss
$25
Preferred solution
Nothing. I expect nothing from this ***

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New Reviewer

Horrible, overpriced food

Wow..It started in the drive thru.I couldnt understand the order taker.The wait? 5-10 minutes.The food? $5.99 hamburger, French fries3.89, small Dr Pepper 2.89. The food tasted horrible! FFs cold and hard and the hamburger burnt on edges. The drink didnt even taste like Dr Pepper.there were 3 people in front of me in drive thru and restaurant was not 1/2 full. Totally disappointed!!!!

User's recommendation: Don’t go!

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ID
#3416001 Review #3416001 is a subjective opinion of poster.
Location
Lees Summit, Missouri
Product
Shake Shack Burger
Cons
  • Quality of food
  • Service
  • Prices
Loss
$13
Preferred solution
Let the company propose a solution

Thanks- all set

deleted app-- started again with new pw from you......much gratitude...xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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ID
#3372459 Review #3372459 is a subjective opinion of poster.
Location
Las Vegas, Nevada

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Verified Reviewer
New Reviewer

Complaints

The complaint is about your manager team here in Somerville,MA . My son Antquan Dunlap been off 2weeks over something I think is unfair because they said he got smart . He said its because they said he wasnt following the dress code but he told me nobody follows the...
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3 comments
#2138737

First off Sarayu Hbf my son isn’t no angel okay nobody is and racism me and my children got friends from all different races thank you so if you don’t know shut up he is a minor okay and it’s not the first son they looked down on okay my oldest too so again mind your business for the record my sons both got friends out there who say the same and that’s before they started there so for the last time mind your business and no one is a an angel not even you

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ID
#3368487 Review #3368487 is a subjective opinion of poster.
Location
Somerville, Massachusetts
Pros
  • Discrimination
Cons
  • Poor management
  • Favoritism
Preferred solution
Whatever

My food was not delivered

I did not receive a shake I ordered did discover it until I was home, the weather was turning bad. So I tried finding the phone number to the store and discovered you cannot call any of the stores. I then tried their corporate s contract number and all I got was a message telling me to send an email. When I tried to email them I was supposed to click on the store where I was at, but it was not listed, and I could not send an email without that, so just picked a random store in order to send the email. In my opinion, not being able to call the store I was at is not good customer service.

User's recommendation: Check ypour order at the window.

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ID
#3349764 Review #3349764 is a subjective opinion of poster.
Location
Livonia, Michigan
Pros
  • Move the drive well
Cons
  • Over priced
Loss
$7
Preferred solution
Full refund

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