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3.3

Today is the 2nd time that I have a bad experience with Shake Shack in Grand Central, New York City. The first time was I walked away and by the time I came back I asked the couch ter person if my order has been called.

He neither checked or bother to look and gave me a look as though I am stupid for asking the question and then answered me that it is not in the order that it was received. May not be out. I waited for more than 15 minutes and then I asked another gentlemen at the counter who looks like a more senior person. He immediately looked up for me and then apologized that the irser has been there too long and wish to refund me and get me a new burger.

I told him it's not necessary. Just get me new burgers. He later gave me new coupons for next free burger. I mentioned to him to have a talk with that individual.

He said he would do it.

Today, when I purchased breakfast, they gave me change that was partly riped.

I asked for a different bill and immediately the person gave me a look as though how annoying are you to even request such a thing ! I always like Shake Shack's food but personnel needs to be re-trained with attitude adjustment and how to talk to customers.

Location: 49 Grand Central Terminal Lower Level Dining Concourse, New York, NY 10017, USA

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